Shipping Policy

Last updated: November 2, 2026

Thank you for shopping with COLKY. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

Orders are processed within 1 business day, not counting weekends and holidays. Custom, personalized, and made-to-order items are produced after you order, so they may ship later than other items. You will receive a confirmation email with tracking as soon as your order ships.

Shipping rates and delivery times

Standard shipping: $6.99, or free on orders of $35.00 and up. Delivery takes 3 to 5 business days.
Express shipping: $15.00. Delivery takes 1 to 2 business days.

Delivery times are estimates, not guarantees, and they start once your order ships. Carrier delays, weather, and other events outside our control can affect them. The shipping options and estimated delivery dates for your order are shown at checkout.

Shipping destinations

We currently ship only within the United States.

Order tracking

Once your order ships, we will email you a tracking number and link. Tracking information can take some time to update after you receive it.

Address accuracy

Please check your shipping address at checkout. If you need to correct it, contact us as soon as possible. We are not responsible for packages sent to an incorrect address that was entered at checkout.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us at support@colky3dprints.com or 989-692-8392 and we will help you work with the carrier. Please inspect your order when it arrives and tell us right away if anything is damaged.

Order changes and cancellations

Need to change or cancel an order? Contact us as soon as possible. Orders can be canceled only before production begins, and we may not be able to change an order once it is in production or in transit. See our Return and Refund Policy for details.