Refund and Returns Policy

Return and Refund Policy

Last updated: November 2, 2026

Returns

Non-custom physical products may be returned within 30 days of delivery, subject to inspection and approval. Returned items must be unused, uninstalled, in their original packaging, and in condition suitable for resale.

What can't be returned

Custom, personalized, and made-to-order products, including custom name plates and anything made with text you choose
Digital products (STL files, CAD files, models, drawings, and similar)
Clearance, discounted, or final sale items

These items are non-returnable and non-refundable except as required by applicable law.

How to return or exchange an item

1. Confirm your item is eligible

Check the sections above. Returns are accepted within 30 days of delivery for non-custom physical products only.

2. Request return authorization

Before sending anything back, contact us at support@colky3dprints.com or 989-692-8392 with your order number, the product you want to return or exchange, and the reason. We will confirm whether it is eligible. Returns sent without authorization may not be accepted.

3. Exchanges for pre-made sets

Exchanges are available for pre-made label sets only, if the items meet the requirements above. You pay return shipping on an exchange. After we receive and inspect the returned set, we will ship the replacement. If the replacement costs more, the difference must be paid before it ships.

4. Ship the item

After approval, pack the item securely in its original packaging and send it to:

ColKy Designs & 3D Prints LLC
ATTN: Returns - Order #______
8800 Carter Rd, Ste A
Freeland, MI 48623
United States

Please write the order number on the package. We recommend a tracked shipping service, because we cannot be responsible for items lost in return transit.

5. Inspection and refund

When your return arrives we will inspect it. If it is approved, we will refund the original payment method, less a 15% restocking fee. Refunds are issued only after we have received and inspected the returned item. Original shipping and handling charges are not refundable. Your bank or payment provider may need additional time to post the refund.

Return shipping

You are responsible for return shipping costs unless we shipped an incorrect or defective item.

Defective or incorrect items

If you received an incorrect or defective item, contact us at support@colky3dprints.com within seven (7) days of delivery. Include your order number, a description of the problem, and photos of the product. If we confirm the problem, we will arrange a replacement or a refund.

Cancellations

You can cancel an order only before production begins. Once production has started, the order cannot be canceled or refunded. Contact us as soon as possible if you need to cancel.